Course / Course Details

Mental Health & Wellbeing in NDIS Support Work

  • Care Workforce Academy image

    By - Care Workforce Academy

  • 2 Hours
  • (0)

Course Requirements

  • No formal prerequisites — suitable for support workers at any career stage
  • Basic digital literacy (course is delivered as interactive HTML/SCORM modules)
  • Approx. 4 hours to complete across 5 modules, self-paced
  • Scenario-based assessment with a pass mark (recommend confirming your standard 80% threshold to match your other modules, e.g. Restrictive Practices)
  • No CHC/HLT unit enrolment required — this is a non-accredited CPD course, not a Certificate III/IV unit
  • Recommended (not required) for: disability support workers, home care workers, personal care assistants, community support workers

Course Description

Mental health conditions are among the most common — and most misunderstood — challenges support workers encounter in disability and community services. This course gives NDIS and home care workers the practical knowledge and confidence to support participants experiencing anxiety, depression, trauma responses, and psychosocial disability, without overstepping their scope of practice.

Across five modules, learners build skills in early recognition, person-centred communication, de-escalation, and safe referral pathways — while also addressing the often-overlooked issue of worker burnout and vicarious trauma in frontline support roles. The course is scenario-based and assessment-driven, designed for busy support workers who need applicable, real-world skills rather than clinical theory.

Ideal as a standalone CPD credential or as part of a broader induction and safeguarding pathway.

Course Outcomes

On completion, learners will be able to:

  1. Identify common mental health conditions and psychosocial disability presentations relevant to NDIS participants
  2. Recognise early warning signs of distress, deterioration, or crisis in a support context
  3. Apply person-centred, trauma-informed communication techniques when supporting a participant in distress
  4. Use basic de-escalation strategies within the boundaries of a support worker's role (not a clinical one)
  5. Identify when and how to escalate to a coordinator, clinician, or emergency service
  6. Recognise signs of vicarious trauma and burnout in themselves and colleagues, and apply basic self-care and support-seeking strategies

Course Curriculum

  • 6 chapters
  • 6 lectures
  • 0 quizzes
  • 2 Hours total length
Toggle all chapters
1 Understanding mental health in support work
18 Min

1 Notice change and communicate respectfully
22 Min

1 Respond within your role
24 Min

2 Respond within your role
24 Min

1 Worker wellbeing and support
17 Min

1 Final assessment
N/A

Instructor

Care Workforce Academy

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  • Duration 2 Hours

  • Lectures 6 lessons

  • Category: Mental Health Courses

  • 0 Quizzes

  • Language: English

  • Skill Level Basic

  • Certificate of Completion

  • Full lifetime access

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