Prerequisites
No prior qualifications, experience or formal training are required to enrol. This course is designed to be accessible to entry-level support workers as well as more experienced staff seeking a refresher.

Who this course is for

• Disability support workers and personal care workers supporting NDIS participants
• Team leaders and coordinators overseeing support teams
• New staff completing induction alongside core training
• Support Coordinators, Local Area Coordinators and allied staff who want a working understanding of PBS
• Anyone renewing CPD hours as part of ongoing professional development

Technical requirements

• A computer, tablet or smartphone with an internet connection
• A modern web browser (Chrome, Safari, Edge or Firefox — current version)
• Speakers or headphones (for video content)
• No software installation required — the course runs entirely in-browser

Time commitment
Approximately 4.5 hours in total, self-paced. The course can be completed in one sitting or spread across multiple sessions — progress is saved automatically and resumes where you left off.

To receive a certificate

• Complete all six modules
• Achieve a score of 80% (8 out of 10) or higher on the final scenario-based assessment
• Unlimited assessment attempts are available

Language requirement
Course content is delivered in English. Learners should be comfortable reading and engaging with written English at a workplace-communication level.

One thing to flag: since this is a non-accredited CPD course rather than an accredited unit, you may want a line clarifying it doesn't itself meet a specific regulatory training mandate (e.g. it complements but doesn't replace state-specific restrictive practice authorisation training) — worth checking against how you've worded that on your other CPD listings so the language stays consistent across the catalogue.

Positive Behaviour Support in NDIS Practice is a practical, scenario-based CPD course designed for disability support workers, team leaders and anyone supporting NDIS participants day to day. Rather than treating behaviour as something to manage or control, this course teaches the person-centred, human-rights-based approach at the heart of the NDIS Quality and Safeguards Commission's Positive Behaviour Support framework.

Across six interactive modules, you'll learn how to recognise the real functions behind behaviours of concern, apply the ABC model to your own observations, understand the five categories of restrictive practice and your reporting obligations, contribute meaningfully to a functional behaviour assessment, follow a behaviour support plan correctly and consistently, and look after your own wellbeing in emotionally demanding work.

The course uses real-life branching scenarios, interactive diagrams and knowledge checks throughout, finishing with a scenario-based final assessment and a CPD certificate on successful completion — 4.5 CPD hours in total.

By the end of this course, learners will be able to:

• Explain the principles of Positive Behaviour Support and how it differs from behaviour management or control-based approaches
• Identify the four functions of behaviour and apply the Antecedent–Behaviour–Consequence (ABC) model to real observations
• Identify the five categories of restrictive practice and distinguish authorised from unauthorised use
• Describe the NDIS Quality and Safeguards Commission's regulatory role and basic reportable incident obligations
• Explain the purpose of a functional behaviour assessment and the support worker's role in providing accurate, objective data
• Read and correctly apply a behaviour support plan's proactive and reactive strategies in day-to-day practice
• Recognise the emotional impact of this work, including vicarious trauma, and describe the role of debriefing and reflective practice
• Apply PBS principles to realistic workplace scenarios and make sound, person-centred judgement calls